Auckland Transport services under Alert Level 2


All Auckland Transport public transport services and schedules, including school buses, will return to normal operation from Monday 31 August with the following conditions:

Dedicated School Bus Services
  • School students are not required, but are encouraged to wear face masks or face coverings when using dedicated school buses.
  • School Buses will not have a restricted capacity (as seen during the previous Level 2) and will allow standing passengers.
  • Payment is to be made by AT HOP card only – please ensure your son’s AT HOP card is registered. Buses will be upgraded this weekend to make a triple beep sound to advise passengers that their AT HOP card is not registered, so they can be encouraged to register it.
  • NZ COVID Tracer QR codes will be placed inside buses. Clarification if QR codes must be scanned on dedicated school buses will be provided when the new Health Order is released. However, we strongly encourage all students to get HOP cards, register them and use QR scanner if they have access to a device to do so.
  • Boarding and exiting will be through the rear door on buses with two doors. Single door buses can be used as normal and bus drivers will be wearing face masks.
  • The area around the driver will be out of bounds to provide physical distance for protecting drivers. This area will be clearly marked in the bus.
  • Buses continue to be sanitised in accordance with Ministry of Health guidelines.
  • Buses used on dedicated school bus trips are also used on urban trips and will have seating arrangements and seat stickers installed for use on urban trips, these do not apply for school bus trips.
  • Maximum capacity stickers on the outside of buses will also installed for urban trips only and these capacity restrictions do not apply to dedicated school bus trips.
  • Students are encouraged to wash or sanitise their hands before and after every trip.
Public Buses, Trains and Ferries
  • Students using public buses, trains and ferries must wear face masks or face coverings unless they are under 12 years old.
  • Payment is to be made by AT HOP card only – please ensure your son’s AT HOP card is registered. Buses will be upgraded this weekend to make a triple beep sound to advise passengers that their AT HOP card is not registered, so they can be encouraged to register it.
  • NZ COVID Tracer QR codes will be placed inside buses. When using public buses passengers must tag on using registered HOP Card and then scan QR code using NZ COVID Tracer App on their phone.
  • Boarding and exiting will be through the rear door on buses with two doors. Single door buses can be used as normal and bus drivers will be wearing face masks.
  • The area around the driver will be out of bounds to provide physical distance for protecting drivers. This area will be clearly marked in the bus.
  • Buses continue to be sanitised in accordance with Ministry of Health guidelines.
  • Capacity restrictions will be applied to all urban buses in order to maintain physical distancing. 
  • Follow the physical distancing guidelines which will be on display on buses, trains and ferries and remember to maintain 2-metre physical distancing from people who aren’t from your bubble at our stations, stops and platforms.
  • Students are encouraged to wash or sanitise their hands before and after every trip.

For more information visit AT.govt.nz


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